Here are some of our most frequently asked questions. If you cannot find the answer to a question please don’t hesitate to contact us and we will help answer your queries.

We are an automated sourcing platform that helps you connect with reliable, ethical and sustainable manufacturers. Our service allows you to easily manage your ordering process in one place.

Fashion brands can easily manage up to 5 orders per month for free all in one place with our in-built order management and tracking tool. We help SME fashion businesses, fashion startups and independent designers in the e-commerce space to help them go global. If you are an independent commercial brand, large scale fashion brand or boutique store we can also assist you with order management.

Through our platform, your brand can be matched with suppliers that are required for your business. You can use the platform to communicate, share tech packs, receive quotes, request samples, and manage production from, design to delivery – all from one dashboard while tracking all the actions in the supply chain. We also can provide you with an account manager to manage your orders.

You will be assigned with an account manager to support you throughout the process. They will help you select sustainable and ethical suppliers and filter suppliers by location (local, offshore), minimum/maximum order quantity, material availability and more.

Order management is a breeze. With our platform, all communication and order management is kept in one place, making your upcoming collections easy to manage. Our platform is efficient and reliable and you are matched with Chanodil approved suppliers who operate ethically. You can save time and money, reduce risks and manage your orders easily with the help of a dedicated and experienced account manager.

The current problems identified in the fashion industry are a severe lack of transparency in the supply chain, unethical and unsustainable practises with irreversible environmental damage caused by the disturbing rise of fast fashion, as well as poor communication and expensive tracking tools.

Only fully vetted and audited suppliers can join our platform to ensure they operate sustainably and in an ethical manner. Our dedicated account managers will be able to link your fashion brand to these sustainable suppliers, which would otherwise be hard to do without industry connections. At present we are also working hard to ensure we are actively working towards the UN 2030 sustainable development goals.

The minimum/maximum order quantity with a manufacturer depends on their capabilities and can range from just one item to hundreds of thousands and even more. You can filter suppliers by minimum order quantities on our platform. Sign up for free and talk to our dedicated account managers to find out what these are.

Depending on the fabric type it can range from 4-12 weeks.

Delivery times vary depending on the service you require and the shipping company delivering the service. If you are not sure it is safer to ask beforehand. With our Silver Chanodil package we can also offer you competitive shipping rates. Find out more here. https://chanodil.com/pricing-plans/

Our dedicated and experienced account managers are ready to help develop your fashion business. If you need some guidance on getting started on our platform they will be attentive to your every need and concern.

We are a UK based company but we work with clients across all countries, globally.

Pricing

You can start by signing up here https://chanodil.com/app/registration/ to use the platform FREE, with no hidden fees or charges. With our totally free plan you can manage up to 5 orders per month. We also offer paid packages, tailored to your needs and requirements. Prices vary based on the size of your business and the volume of goods produced. Find out more here. https://chanodil.com/pricing-plans/

We have helped over 100 different fashion brands, from 8 countries across the globe to design and develop their collections. Some of our clients are new startups with just an idea to begin a fashion brand, the others are well-established fashion brands.

You can start from the moment you sign up to our platform. Once you are registered a dedicated account manager will be in touch to schedule a call with you to get the process started.

We have manufacturing partners in the UK, Poland, Romania, Italy, France, Sri Lanka, India, Bangladesh, China, Pakistan and Nepal.

We have about 50 different manufacturing partners globally with a wide range of capabilities.

We can arrange the development of sustainable fashion, high-tech products including wearable electronics, technical activewear, seamless garments, swimwear, leather accessories, kidswear and much more.

Our highly experienced team of account managers can help pair you with a supplier who will meet your needs and requirements.

We have a variety of factories. Some are very small home run factories supporting families and the local economy. Some are fully established bigger scale factories. Regardless of the factory size or name we always carry out vigorous vetting and auditing to ensure factories are working ethically and sustainability and meet legal regulations and standards before they onboard to Chanodil.

We source our manufacturers in two different ways. Either we reach out to the manufacturer or they approach us. Then we carry out rigorous auditing and check ups to ensure they meet our standards before they join our platform. We regularly conduct site visits, checkups and maintain communication with all factories to ensure regulations are kept and adhered to.

Yes you can visit your manufacturer if you wish to.

We only work with highly certified factories that adhere to the highest social and environmental standards.

No. Samples and courier charges relating to sampling are an additional cost. Samples are always more expensive than the price per unit because of higher labour cost and handling fees to make one unit and prepare it for shipment rather than one bulk order.

Most of our manufacturers will source materials on your behalf.

Sampling is a time consuming and expensive process for manufacturers. So when factories offer “free samples”, they will incorporate these costs into the unit price. Plus, sampling is not without its environmental impact. At Chanodil, we believe that by paying for samples upfront can help make businesses more conscious of the number of samples they request.